I want to file taxes for another person w/ existing TurboTax account but it preloaded last year's info. I tried to open a new account but email address is already used

Forum|Forum|1 year ago
April 12, 2025
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TurboTax Online

JohnB5677

If you're using your online account and you use your ID and Password, you will get your information pre-posted.

Simply create a new ID and password for the other person and star a new tax return.

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xmasbaby0

Employee

You can use the same email for up to five accounts but each return needs its own account and user ID.

When you use online TurboTax software you get one return per fee.

Each return needs its own account and user ID. If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**