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July 22, 2019
Question

I want to know why i am being charged $146 for a simple w2 return? this is unbelievable. Total BS. I will never use Turbo Tax again

  • July 22, 2019
  • 1 reply
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1 reply

DoninGA
Employee
July 22, 2019

Your message indicates that you are using the Deluxe online edition, NOT the Free edition.

The Deluxe online edition is $59.99.  If you added a state tax return that is an additional $44.99.  And if you requested to have the TurboTax account fees paid from the federal tax refund the service charge for that optional service is $39.99, Total equals $144.97

See this TurboTax support FAQ for removing the state tax return - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-delete-my-state-return-in-turbotax-online/01/25895

See this TurboTax support FAQ for removing the Refund Processing Service charge and pay the fees with a credit card - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-the-refund-processing-fees-in-the-mobile-app-and-change-my-payment-method/01/27323

 

If you are eligible you could use the Free File Program where there is no charge for either a federal or state tax return.

 

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2018 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2018 adjusted gross income (AGI) of $34,000; or
    You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2018 AGI of $66,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-edition

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program