I want your free service why am i having to pay qhen it sad it was free

It shows you are using the Deluxe version, which is not free - it is only free to start, you must pay before you can file. However if you qualify, you can clear your return and choose the free version, 

If you have not paid for the tax return or registered the tax return, you can use Clear and Start Over.

 Clear and Start Over will wipe all the data you have already entered. You will be starting over from scratch.

To Clear and Start Over in TurboTax Online:

• You should be signed in and working in TurboTax Online
• In the left-hand black menu, click on Tax Tools
• Then choose Clear and Start Over.

 TurboTax defaults to the edition that you were last using. You will change the edition in the first couple of screens. 

The free version is for most simple returns only. 

*A simple tax return is Form 1040 only, without any additional schedules. Simple tax situations covered in TurboTax Free Edition include:
 

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claiming the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits

Situations not covered in TurboTax Free
Edition include:
 

• Itemized deductions
• Business or 1099-MISC income
• Stock sales
• Rental property income
• Credits, deductions and income reported on schedules 1-3, such as the Student Loan
  Interest Deduction