Question

I was charged for llve turbo n i didnt want it wat do i do

Forum|Forum|6 years ago
March 2, 2020
1 reply
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TurboTax Live Self Employed

Employee

You said you were "charged", but didn't say if you paid. If you haven't already paid, here's how to remove Live TurboTax before paying and filing.

FAQ: How do I remove Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

If you have already paid, you can speak to TurboTax Support. Tell them you ended up in Live TurboTax by mistake, didn't use the Live features with a CPA/EA (if that's the case), and didn't get the review of your return that comes with that product (if that's the case.) I don't know what they will say or do, but it can't hurt to try.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number, or it may schedule a call back:
https://support.turbotax.intuit.com/contact