If you have not already paid, you can clear and start over. This will bring you back to the Free program. However, whatever you entered that caused you to upgrade will again trigger an upgrade. If you haven't already done so, sign in at TurboTax.com On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu). Answer Yes in the pop-up to confirm. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

Question

I was charged for the deluxe service and I didn’t want the turbo tax deluxe!

Forum|Forum|6 years ago
February 16, 2020
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TurboTax Live Deluxe Online

ColeenD3

If you have not already paid, you can clear and start over. This will bring you back to the Free program. However, whatever you entered that caused you to upgrade will again trigger an upgrade.

If you haven't already done so, sign in at TurboTax.com
On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.
After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.