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April 2, 2025
Question

I was prompted to re-activate all my prevouse years turboTax software

  • April 2, 2025
  • 1 reply
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To day I have my 2024 TurboTax installed and was asked for my Intuit ID and password.  I tried it but it says account was not found (?).  So I thought may be Intuit has changed something so I chose to create another ID (the same e-mail ID I have used previously) and created a new password.   Fine, my 2024 TurboTax was activated with this 'new' ID and the license code from COSTCO.  First time installation.

 

Now this is the problem, I have been using TurboTax for 2016 through 2023 and they were activated before and used.  When I tried to open randomly any of them, I was prompted for reactivation. When I input the license code, it says it has been used more than the allowed limit.    The only thing that has been change is the mother board and the CPU and I don't know how to access my previous returns.  Would these programs were activated under my old id (but the same id)?

 

Can TurboTax support help?

    1 reply

    CatinaT1
    April 3, 2025

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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