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I went to submit my 2023 taxes a few days ago, and it hung. It wiped out all my progress, and apparently my 2021 and 2022 returns too. Any ideas what I can do?

Forum|Forum|2 years ago
February 27, 2024
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TurboTax Free Edition Online

Best answer by mesquitebean

If using Online TurboTax, I would be suspicious that you have more than one account and signed into the wrong one. I'll tell you how to look for multiple accounts and recover an account.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up other parameters.

M

mesquitebeanAnswer

Employee

If using Online TurboTax, I would be suspicious that you have more than one account and signed into the wrong one. I'll tell you how to look for multiple accounts and recover an account.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up other parameters.

J

jtingleAuthor

Thank you! This was the issue. I apparently had two accounts, and had to select the other one. Still not sure how any of that happened, but it's all sorted. Thanks again!

DoninGA

Employee

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.