Question

If i don't file from turbotax, will i be still charged?

Forum|Forum|7 years ago
June 6, 2019
4 replies
0 views

I have entered all my information, but I have not filed my returns from here, will I still get charged for amount

TurboTax Premier Online

Employee

If you do not file your returns then you will not be charged. TurboTax online is designed for you to be able to "test drive" the product before you buy. Once you've decided you want to e-file (or file by mail) you will first register your product, choosing a payment method and then file.

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lecartuchen

I didn’t e-filed and got charged. Talked to representative Marissa and told me I won’t get my payment back just become I used the software. Not happy at all and not assuming this response. Moreover, will never use this platform again if I don’t receive my money back.

CatinaT1

Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service

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L

lecartuchen

I didn’t e-filed and got charged. Talked to representative Marissa and told me I won’t get my payment back just become I used the software. Not happy at all and not assuming this response. Moreover, will never use this platform again if I don’t receive my money back.

V

venusfreedom

Same here. I REQUESTED a refund five min ago. I filled out a request for refund form online and now am in the waiting space. Maybe I should call. This company will get sued and we will all be part of the lawsuit.

E

EbonyA

You may give a follow up call; contact number is listed here @venusfreedom.

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L

lecartuchen

I didn’t e-filed and got charged. Talked to representative Marissa and told me I won’t get my payment back just become I used the software. Not happy at all and not assuming this response. Moreover, will never use this platform again if I don’t receive my money back.

C

CassBart11

I was charged even though I didn't file and then told that it reflected my "satisfaction with the service." I did not print or e-file and was not notified that my card would be charged BEFORE filing.

They basically are taking $150 from me even though I put the info in and didn't file, will never use this service and will let everyone I know be aware that the "don't pay until you file" is false advertising.

Critter-3

Once you pay the online fees you have unrestricted access to the entire return (print) even if you choose to not efile or mail in that return so once you pay the online fees they are NOT refundable.

Per our Terms of Service for the online app:

You may use the Service without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay for the Services.