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April 29, 2025
Question

If I filed in Feb and said 167 was the charge,now I got a other charge for 132 dollars? Then I ask the help AI for a number for customer service it tells me they're close

  • April 29, 2025
  • 1 reply
  • 0 views
It said it's open 5am -5pm pacific well it's 2:15pm pacific wth! N still didn't hive me a customer service number.

1 reply

Employee
April 29, 2025

How did you pay originally?   Did you pay upfront in February using credit/debit card?   Or did you choose to pay your TurboTax fees out of your Federal refund?  If the latter method, has your refund been delayed at the IRS?

 

And in regard to the new charge of $132 was that debited out of your bank account?    If you chose to pay your product fees out of the Federal refund, and if your refund has been delayed at the IRS more than usual, then TurboTax will want to collect its fees, so it would go ahead and debit your account.  If that's the case, then you should have gotten emails to pay the fees, or they would be auto-debited.   Is that what happened?    If you chose that "pay out of Federal refund" method, see this FAQ:

 

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto-debited-turbotax-fees/L3rDdVynu_US_en_US

 

Here's how to speak to TurboTax Support.   If a voice robot asks for your issue to route your call, try saying just "billing issue."

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632