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June 6, 2019
Question

If I selected pay out of refund, why am I receiving a bill from TurboTax that I can not pay at this time plus I did not use the TurboTax live version at all ?

  • June 6, 2019
  • 2 replies
  • 0 views

Received bill from  turboTax stating I owe 174.99.  Did not use the live version of TurboTax I making way under $34,000 and receive EITC and I still have not received my return. The IRS sent me a ID Verify letter plus I just received another letter. 

2 replies

DawnC0
Employee
June 6, 2019

You are not showing in the LIVE product; you appear to be in TurboTax Deluxe (not Live).  Maybe what you are seeing is for another account/different User ID.  If you are receiving notices from the IRS, then you probably have already filed.  It is very important to follow the instructions on your IRS notice/letter.    Tips for Handling Identity Verification Requests From the IRS

Employee
June 6, 2019