Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
M
malaboo65
February 26, 2020
Question

If I used my AGI 2018 info but the system is not accepting it? I have tried both, asking refund to be mailed and I used $0. Nothing works!?

  • February 26, 2020
  • 1 reply
  • 0 views
No text available

1 reply

A
AlanT222
February 26, 2020

Unfortunately, if you cannot e-file due to not being able to verify your identity with your last year's AGI, you will have to mail in your income tax return.  

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
TurboTax Sign In Widget
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Terms & ConditionsAccessibility statement
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2022 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
of Intuit Inc. Terms and conditions, features, support, pricing, and service options
subject to change without notice.

Security Certification of the TurboTax Online application has been performed by
C-Level Security.

By accessing and using this page you agree to the Terms of Use.

Accessibility

TRUSTe nResult Certified e-File C-Level Security Certification