Skip to main content
Employee
April 16, 2025
Question

If TurboTax online suddenly closes and we cannot retrieve what progress was entered to continue after logging back in, what next?

  • April 16, 2025
  • 1 reply
  • 0 views
Spent almost 2 hours with phone support and they could not help us retrieve our progress.

1 reply

CatinaT1
April 17, 2025

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window
**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"