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January 20, 2020
Question

Im almost done but when at the end when sending email confirm number says dknt leave page but when i go to open email

  • January 20, 2020
  • 2 replies
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It leaves page so when go back to turbo says invalid number

2 replies

SteamTrain
Employee
January 20, 2020

IF you don't know how to open a second tab, before opening your email.

 

Then shut down your tax return, and open it on a separate computer and file it there...and use your current device for your email.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
January 20, 2020

When you receive the email with the confirmation number please open another tab, or window, in your browser. 

 

If you look at the top of your screen you will see a + sign which will open a new window. 

 

Use this new window to access your email account for the code.  Do not close out of the window that you have open with Turbo Tax.

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January 29, 2020

Can you send it to my phone  umber

Employee
January 29, 2020

No, we are required by the IRS to verify your email before you e-file. Please see this TurboTax FAQ for more information:

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499

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