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January 11, 2024
Question

Im on the file page where it ask me to confirm payment. Nothing happens when i click confirm. Its stuck on this page. Ive tried on multiple other computers. Whats wrong?

  • January 11, 2024
  • 5 replies
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5 replies

DoninGA
Employee
January 11, 2024

Click on Review to see if your tax returns has forms and/or schedules that have not yet been finalized in TurboTax and the date they will be available.

If your return does have forms and/or schedules which have not been finalized then you will not be able to pay for or e-file the tax return.

January 15, 2024
  • Thank you but I think u misunderstood.  I'm attaching a screen shot of the page that's stuck..I've tried on multiple different devices and it still won't let me go any further 

 

Employee
January 15, 2024

Maybe you are waiting for some forms.  Click Review to see if you are missing some forms needed in order to e-file.

 

Many federal and state forms are not yet available.  Check here for form availability. The dates are subject to change.

 

Tax form availability tool,

 

No hurry to e-file since the IRS will not begin to accept/reject 2023 e-files until January 29.   And….a state return cannot be accepted until after the IRS accepts your federal return.

 

Another thing to check—make sure the address on your tax return and the address on your method of payment match each other

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
April 7, 2024

I had this problem. I was using a saved credit card from last year. I had to edit the credit card info, enter my address and CVC code again, then save. After that it worked.

April 10, 2024

I'm having this issue - tried it on Edge, Chrome, and Firefox and all three the page gets slightly grey after I push "Confirm payment" and nothing happens.  When I click on the page a second time, the page is enabled again, but it never seems to accept the click to confirm payment.

April 10, 2024

Have you tried the fixes in this post? Make sure your credit card info is filled out correctly (updating it if it was saved from last year, reenter CVC code, etc), and make sure addresses match? Also, make sure review is complete and no errors, etc.?

March 4, 2025

I faced this same issue in March 2025. Switched from completing the payment on my computer to my phone, and it worked. The issue is there's a pop-up with a suggested address (with longer zip code) compared to the one included. I guess that pop up isn't compatible with all computers.