Question

Incorrect e-filing status

Forum|Forum|4 years ago
March 29, 2022
1 reply
0 views

Hi,

I e-filed using TurboTax Premier desktop edition and my submission has been accepted by the IRS (the IRS2GO app shows a status of Received Return). When I check the status of the submission in TurboTax, I get a message that my return has not been filed.

Every time I open the tax file, I get a pop-up message saying that I have paid for my e-filing and that I should remember to file my taxes before the deadline...

When I call the Intuit support line to check on the status of my e-filing, I am prompted to enter my SSN and my 5-digit zip code. Unfortunately, I have a 6 digit zip code (foreign address) and I am unable to proceed further.

Is this a known issue?

Is there a workaround to fix the above status issue when viewing the tax file. I need to e-file an amended return and am unable to do so given the above error.

I would appreciate any advice you have for me.

Thanks.

M

MichelleLO

To clarify, did you receive an email from TurboTax confirming the transmission and acceptance of your tax return?

Did you receive a notification from TurboTax stating your return has been accepted?

Please see My return got accepted. What happens next? for more information.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

R

RR2021Author

HI Michelle,

Thanks for your note.

I checked my email - yes, I received an initial email from TurboTax with a Transmission Confirmation message, followed by emails stating that my Federal and State returns were accepted.

I can also track the same using the IRS2GO app.

Here's the odd part - when I look at the Electronic Filing History in TurboTax, I see this (in this order):

Electronic Filing History
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number
March 23, 2022 03:20 AM PST Pennsylvania Individual
Your return has been received and will be forwarded to the taxing agency at the appropriate time.
March 23, 2022 03:20 AM PST
Your return has been received and will be forwarded to the taxing agency at the appropriate time.
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number

I could let things be, but I have the need to amend my taxes and e-file the amendment - when I attempt to do this, I keep getting the message that I have never e-filed my taxes to start with.

Any advice to get past this error will be greatly appreciated.

Thanks.

C

CarissaM

It would be best to wait to amend until both the state and federal return have been processed. You can track the federal refund here, and you can track the state refund here.

Also, are you filing using the desktop or online version?

If you are using the online version, you can contact us by phone here, and we can email you a confirmation of the filed return. @RR2021

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"