Skip to main content
January 10, 2025
Solved

Installation Activation Issues

  • January 10, 2025
  • 1 reply
  • 0 views

Is there a known issue with TurboTax getting stuck on new installations at the Activation Step? My internet is working as you can see by this question. I believe I have firewall and antivirus protection setup OK as turning them both completely off does not help. The dialogue says, "You're not connected to the Internet." "Check to make sure that * Your security setup, such as your firewall and antivirus programs, allow TurboTax to connect to the Internet."

    Best answer by CatinaT1

    It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

    1 reply

    JLM5Author
    January 10, 2025

    Note this issue is for TurboTax 2024 Deluxe on Windows 11 OS

     

    CatinaT1
    CatinaT1Answer
    January 13, 2025

    It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    March 29, 2025

    I am having the same issue with TT Deluxe and Windows 11. I get "We've hit a snag activating your product..." I've tried uninstalling, downloading and installing several times.