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April 26, 2025
Question

Installation issue

  • April 26, 2025
  • 1 reply
  • 0 views

Started with the online version of turbo tax for 2024.  Finished Federal, but when I moved on to the state it recommended that for my state I file separately versus jointly for the federal return.  It further recommended I get the software installed on my computer to do this.  I cannot get it installed.  It asks me to select PC or MAC, but won't let me select PC and will not move past this.   Any help would be greatly appreciated.

    1 reply

    VolvoGirl
    Employee
    April 26, 2025

    Did you get  the 16 digit License Code?

     

    2024 Turbo Tax Desktop Download System Requirements
    Windows 10 or later or Mac OS Ventura 13 or later (newer).
    https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements


    How to get started with the Desktop program, install and activate it
    https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd


    If you are having trouble going to installturbotax.com, you can go here to start the download
    https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax

     

    First turn off your AntiVirus program and make sure your Windows is updated.  Then reboot your computer.