Question

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

Forum|Forum|5 years ago
February 27, 2021
3 replies
0 views

Despite best efforts and use of support topics and advice, the downloaded 2020 turbo tax premier WILL NOT INSTALL! It repeatedly gets STUCK at 9%! I turned off anti-virus security and that didn’t help. What to do, please?
Thank you so much!

K

KatrinaLO

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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B

bhoovu

Same problem here. Stalling at 9%.

B

bhoovu

Turned off Domain firewall in Windows Defender. Restarted and tried install again and everything worked. Turned firewall back on. Good luck

M

msmerwan

I turned off my Windows Firewall and my Bitdefender Antivirus firewall, then ran the downloaded .exe file for my 2020 Business and it worked right away. Previously was stuck at the 9% even after turning off the Bitdefender firewall only.