Installturbotax.com Won't Load

Forum|Forum|1 year ago
March 4, 2025
5 replies
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I bought Turbotax Home & Business from Costco. When I try to go to the Installturbotax.com the page hangs and won't load. It shows it is trying to load for several minutes but then it just shows a grey screen.

TurboTax Home & Biz Windows

DoninGA

Employee

If you have the license code for the 2024 software you can try to download from this TurboTax website - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

IceCase88Author

I tried using the link but I am having the same issue. I have tried it several n Brave and Chrome. I might try Bing to see if that works

jeremysr

Same problem. This fails on Windows 11 chrome and Edge. It works fine on an iPhone 16. Too bad, it doesn't run on the iPhone 16.

Can you fix this?

DoninGA

Employee

@jeremysr wrote:

Same problem. This fails on Windows 11 chrome and Edge. It works fine on an iPhone 16. Too bad, it doesn't run on the iPhone 16.

Can you fix this?

Clear cache on your browser.

Use this link to download the software, Chrome works on this (works for me) - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

jeremysr

InstallTurbotax.com actually reroutes to that address, so no, it doesn't work.

I can get to https://turbotax.intuit.com/

I tried on a 3rd browser. No luck.

tmcginnis65

In addition to doing everying everyone else has suggested ... I ended up disabling MS Defender to access the webpage ... that did the trick.

JKirwin

Install and use the DuckDuckGo browser with default settings. Didn't have to mess with antivirus or VPN.

But TurboTax should fix this, even though I know they won't.

tmcginnis65

I had the same issue, and tried everything listed here ... still didnt work. Then I stopped 'MS Defender' and that fixed it ... seems microsoft sees that particular turbotax webpage as a security risk.

DanielRollins

I had the same problem and have Nord VPN (has some similar issues with some other sites with Nord being the cause so I suspected it in this case). Disconnecting from VPN did not solve the issue but disabling both "Advanced browsing protection" and "Ad and tracker blocker" did fix it. Found out that installturbotax.com as well as https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/ works fine with VPN connected, just not with "Advanced browsing protection" and "Ad and tracker blocker" enabled.

TechFish

Thanks for the information you provided.

Another solution is to install the DuckDuckGo web browser. I was able to get the InstallTurboTax.com link to work in Windows 10 using the DuckDuckGo browser. I also use DuckDuckGo when I have issue with Chrome or MS Edge. Give it a try.