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May 7, 2020
Question

Intuit automatically charged my account for turbotax for 2019 but never sent me the software. How do I access turbptax for 2019

  • May 7, 2020
  • 1 reply
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1 reply

Employee
May 7, 2020

If you are a TurboTax Advantage member with an annual subscription, and if your credit/debit card was charged last November 2019, there should be a download in your online account, even if you ordered a CD.   You can retrieve it here:

 

https://shopping.turbotax.intuit.com/app/downloads/

 

If you don't find it there, we can tell you how to look for multiple accounts, and how to phone Customer Support if necessary.