Question

Intuit is trying to charge me for my Turbo Tax CD and I already paid for it thru Amazon?

Forum|Forum|3 years ago
March 19, 2023
2 replies
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TurboTax Deluxe Online

Employee

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

HOW TO DOWNLOAD FROM AMAZON

https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA

Employee

When you purchased the software from Amazon you were supposed to install the software on your personal computer. During the installation process you had enter the 16 digit license code. Then start a New tax return with the software you installed. Complete and file the tax return using the installed software.

You are now using one of the TurboTax online editions which you did not purchase from Amazon and after completing the online tax return you are being asked to pay for the online edition you are using.

Now you have to decide what you want to do -

Return the software to Amazon and maybe get a refund
Pay for the online edition and file your return
Download the tax data file to your computer and finish the return using the software you purchased

For item 3 see this TurboTax support FAQ for saving the tax data file to your computer - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US?uid=lfeiujbw