Skip to main content
February 13, 2021
Question

Is anyone else experiencing trouble downloading the new updates by getting a "Windows Installer Error"?

  • February 13, 2021
  • 1 reply
  • 0 views
I can't even get it to update manually. it just shuts down.

1 reply

March 1, 2021

Same issue? I've installed the software from the CD as I have for all the previous years on the same PC.

I launch the software and it goes out to do the updates. Here is where it fails and then the app closes. 

The error message reads : "Failed to download update , The data was truncated while converting from one data type to another"

March 2, 2021

This issue would be best resolved by contacting customer support. 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"