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M
milliejoe2020
January 29, 2021
Question

Is anyone else getting logged out repeatedly when trying to edit your information prior to actually filing your return on TurboTax Live???

  • January 29, 2021
  • 1 reply
  • 0 views
Every time I log in, then click on "Other Tax Situations", then click on Review/Edit, it kicks me back out to the login screen.  Every.  Single.  Time.  Anyone have any suggestions? This is happening both on the app and the website.

1 reply

K
KatrinaLO
January 30, 2021

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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