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April 16, 2024
Question

Is anyone else having issues with turbo tax having a "Oops-an error occurred. Please check back shortly."?

  • April 16, 2024
  • 10 replies
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10 replies

Employee
April 16, 2024

Where are you seeing this error? Are you trying to file?

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April 16, 2024

I am getting the same error. It's showing the status of submitting is at pending, not accepted, and I am getting that same message: 

Oops-an issue occurred. Please check back shortly.

Employee
April 16, 2024

It's likely due to the large volume of submissions. If you still can't submit, file an extension while there is still time. 

 

File federal extension online here

State extensions can be found here if needed

 

@bforshay @smjvip04 @gunterfamily04 @jonsutton @jjligocki @galpal28 @gregclover @kgoad99 @kerryrl @Limplis 

 

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April 16, 2024

Same here...  seems odd,  pending since 931pm est. Hopefully it's just volume of returns being submitted, I have never had this issue in all the years of filing with TurboTax. 

April 16, 2024

me too.  maddening.

April 16, 2024

I think everyone is getting this same message.  The way I see it, as long as it has been submitted and received by TurboTax by the deadline, it should be ok.  It's kind of like mailing your return, as long as it's postmarked by midnight you should be good.  And I think, if there was an actual error filing, TurboTax wouldn't have received their money.

But would be nice if someone from TurboTax would get on here and respond to these concerns.

April 16, 2024

Just now got off the phone with a Turbo Tax rep. During the hour I was waiting for my turn, at about 55min in, my message updated to and message that read “Congrats” with a character jumping up & down and the amounts showing (instead of $0.00). I think it must be a high volume like a prior person stated. The rep really didn’t do anything other than to verify what I was just now seeing. I asked the rep to please have someone leave a comment on this thread to ease everyone’s mind, but I thought I throw this out there in case they can’t. 👍

April 16, 2024

I got the same error after I submitted my payment for state and federal filing. I’ve been on hold for a love representative and it said the hold time is over an hour.

 

It still says.   Submitted (green dot) —-  Pending (green dot) —— Accepted (no dot)

 

 

And both Federal and State say $0 due  and pending with todays date 

April 16, 2024

I was having this error message but it finally cleared after 2 hours. It now shows my refund amount.  Status is still pending though. 

April 16, 2024

mine said that at 9:30 PST. somethings going on...says i don't owe in the list. it has not take the state payment yet though. took the payment for the service...

sucks i think hella people are sending returns. i  screen shot every thing....i don't trust the IRS.

its all time stamped....buy they always find a way to take more money.

April 16, 2024

I am getting the same thing. I took screenshots of everything in case IRS says I didn’t file on time. Although it is concerning, I am glad this seems to be a TurboTax system error and not something wrong with my return; means the liability is on them and not us.

May 14, 2024

I have had such a terrible experience with TurboTax for 2023 tax year  I would give it negative stars.  I am so disappointed that I made so many calls as suggested and I am still not able to submit my tax returns. First it was the desktop version not generating the state and then it was the online version with not transmitting the returns (federal and state).  I don’t understand why such a large company has such terrible support.  Seems no one knows what needs to be done with customer problems. 

May 15, 2024

Can you clarify the type of error message you are receiving when you try to electronically file your returns?  

 

You can also refer to the steps in this link to see if that helps resolve your issue so you can file your tax returns.

 

@Taxforabha 

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April 14, 2025

I saw the same message, but after signing off and signing back in, the page refreshed to show "Congrats! Taxes Done" message.