Is anyone else missing 2 DLL files that prevent you from installing 2023 TurboTax deluxe?

Forum|Forum|2 years ago
November 19, 2023
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TurboTax Online

Best answer by dmertz

[Edit] It now seems that there is still a bit of x86 code in the CD/download version and it's the x86 version rather than the x64 version of the Virtual C++ Redistributable package that is missing from the TurboTax installation. This is probably only going to be missing from a PC that did not have TurboTax installed for some year prior to 2023.

For 2023, TurboTax switched from an x86 build to an x64 build. Unfortunately the TurboTax installer assumes that the latest Virtual C++ Redistributable package for ~~x64~~ x86 is already installed and that's not always the case. The ~~x64~~ x86 redistributable package can be found here:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

DoninGA

Employee

No.

Installed TurboTax 2023 on a Dell desktop with Windows 10 with no issues

Installed TurboTax 2023 on a HP laptop with Windows 11 with no issues

Both PC's have the latest Windows updates.

Have you installed the most recent Windows updates? Reboot your computer and then see if you get the same errors. If so, uninstall TurboTax and reinstall.

dmertzAnswer

Employee

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

w3ato

I tried installing the x64 files and I still get the missing msvcp140.dll and VCRUNTIME140.dll.

What should I try next?

Mike9241

did you reboot after installing them? if not do so. if yes or reboot doesn't work try the x32 bit files. and make sure to reboot. if this doesn't work contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

Mike9241

CANT BE SURE THIS IS YOUR ISSUE. based on one other thread about corrupt dlls there are two that come with Microsoft Visual C++ that are needed to install Turbo Tax (don't come with the Turbotax program). so the first thing I would do is reboot. they may have been downloaded as an update but lack of rebooting prevents installation. if this doesn't work you can try to contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848

OR at your own risk you can

1) first see if MV C++ is installed by going to the control panel clicking on it and then scrolling down the list

to see if installed. for 64 bit Windows operating systems there are two versions 32-bit (X86) and 64-bit (X64)

mine are 2015-2022 14.32.31332

2) if you find them one at a time highlight then click change another window should appear which will allow you to select repair. when dome reboot and repeat the process for the second.

OR at your own risk if the apps are present select uninstall or if missing skip

and then go to the MS website to download the current versions.

note C++ is also referred to as Studio. open your internet browser and type microsoft visual C++ in the search bar.

there are separate downloads for 32-bit and 634-bit. if you don't have a g4-bit OS you don't need the 64-bit version.

if both are needed you can download both without installing but install x86 first then reboot then install x64

and reboot.

Lawonder789

I have the same problem with CD installation, I can not install the software setup to proceed from here. I hope TurboTax Intuit technical support can solve this problem quickly because it seems everyone has the same problem as I do with CD installation. Thanks.

VolvoGirl

Employee

Actually you should use the download method instead of the CD. It has more advantages over CD. Then you can also download it another computer. Once you install the CD you can't install it again like if you need to reinstall the program or install on a different computer.

There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

And see this. How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971