Question

Is anyone else missing the documents tab on the left side of their screen?

Forum|Forum|5 years ago
August 12, 2020
2 replies
0 views

I have the red check mark, where it says turbo tax, and then where there should be a menu below that in the area that is black...its just a black bar.

TurboTax Online

K

Ken Vendettuoli

I see no documents menu either

DoninGA

Employee

@Ken Vendettuoli wrote:

I see no documents menu either

You may have to start a 2020 tax return before the links on the Tax Home web page become available. In that case start the 2020 tax return with the User ID you used for the 2019 return. Once some basic information has been transferred over, Tax Home should be visible on the left column. Click on Tax Home and then the other links will be shown as in this screenshot.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Yes.

Please see this TurboTax Help article for suggestions: Troubleshoot blank screens, missing buttons, or missing images You could also try using a different browser to access TurboTax.com.