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Solved

Is anyone having issues with the activation box not accepting characters?

Forum|Forum|3 years ago
November 13, 2022
11 replies
0 views

I just bought your turbotax 2022 from Amazon and the activation code box is not allowing me to enter anything at all. It seems locked out. I have the correct activation code from Amazon, but the software won't let me enter any characters at all. Is this an Intuit issue or Amazon?

TurboTax Deluxe Online

Best answer by SForrestLO

Please try updating the software. Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@elwoodii

SteamTrain

Employee

I don't have an answer...but please describe your OS.

Windows 10, or 11?

MAC version?

_________________

Could be a strongly set anti-virus setting?

_______________________

Another thing that temporarily blocked some of my Windows 10 software?

.....A waiting Windows OS update...if partially installed and waiting, the Windows update needed to be completed and system reboooted....then the TTX stuff worked fine. There were some Windows updates issued this week (or was it last?) that need installation.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Anonymous_

Employee

There have been issues with screen resolution in the past so perhaps changing that will resolve the issue.

daniel-g-farrellAuthor

Currently running Windows 11 with all updates currently installed.

Restarted computer. Removed Turbotax 2022, restarted computer, Reinstalled TurboTax 2022.

Also changed resolution, scaling size, and turned off any Virus software which just happens to be Microsoft.

Still an issue.

I have been in I.T. for over 45 years and this is not new to me. My experience has been -it's always the programmer that created an issue. Just not sure if it's Intuit or Amazon's I.T department.

Intuit states this being an issue in the past of CDrom or Downloads and not having the correct activation key or software distribution.

Anonymous_

Employee

I have reported your issue to the moderators.

SuziM

Community Manager

@daniel-g-farrell I'd like to follow up to see if you are still experiencing this activation box issue?

daniel-g-farrellAuthor

After toying with it a few times, uninstall, reinstall and having no success, I restarted my tablet and made sure I didn't use my screen keyboard and only used my real keyboard. It still failed, but I did a CNTR V and it seemed to paste in the activation key. Later while using the program, I couldn't enter in any of my W2 information ( for budgeting). The only way I could get it to work was to go to the form itself, not using the guided step-by-step.

I'm limping by now.

VolvoGirl

Employee

Tablet? What kind of computer? You mean a laptop? You can't install Turbo Tax on a tablet or mobile device.

dylandawg

yes i am having same problem. customer service said i should uninstall, then deactivate my virus protection and reinstall. did this twice and code did not enter, blinking but frozen. got my cd from intuit directly.

daniel-g-farrellAuthor

Its an issue using a windows copy and paste feature.

Think about the DOS world and try to use your keyboard, not touch screen, by using CNTRL C to copy and then use CNTRl V to paste into the activation spot. The keyboard won’t work with the characters

elwoodii

I can't enter the activation code into the box from my computer keyboard. Hovering over the box does'nt bring up the blue dot either. What's going on?

SForrestLOAnswer

Please try updating the software. Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@elwoodii

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

daniel-g-farrellAuthor

Its an issue using a windows copy and paste feature.

jimbob2e

Yes, 2022 TurboTax Business; error code 630

I can enter the characters but I get the error code. When I go to help and call the number, they send the same links as appear on my desktop. It's a loop without a solution, and no, manually updating doesn't solve it.