Is it possible to talk to a live person at Intuit????

Forum|Forum|3 years ago
January 17, 2023
4 replies
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I've called their direct # three times today trying to get the system to connect me to a live agent. Every single time it basically ignores my request and wants to email me or text me info. I'm beyond frustrated. It shouldn't be this **bleep** hard to reach a live person.

I've tried saying "agent", "pricing", "price range" to get help about the different pricing options with no luck. These are the kind of companies a really loathe. They couldn't care less about customer service. What do I need to do to reach a live person???? Horrible customer service experience.

TurboTax Basic Windows

Best answer by xmasbaby0

@xmasbaby0

I agree prices are shown, but they show RANGES of prices but make no attempt to explain why there's a range. I've started a thread in the community forum so I don't want to duplicate things here. I'm simply looking for someone to tell me how to reach a live person at Intuit.

Thanks,

Andy

@hikerguy62 We do not know what you think you are seeing that is a "range" of prices. Each version of the software has a clear price. You seem to be confused by the variations such as "regular" online, or the "Live" versions. Each version has its own capabilities and is priced accordingly. The prices now are the "early bird" discount prices. On March 1 they go up. That is why you are seeing some crossed out prices. Is that what is confusing you?

For example

Regular --"do it yourself" Deluxe costs $39----it will increase in March

Deluxe Live is $89 -- it will increase to $129 in March

Deluxe Live Full Service is $219 -- it will increase to $259 in March

The state return is always an extra a fee with online. You can click on the state to see how much each one is.

Anonymous_

Employee

You can always try posting your question or issue on this board.

xmasbaby0

Employee

The prices are shown clearly on the site. But since you are having some trouble understanding them, I wonder if you have a full PC or Mac. Maybe it would be better for you to consider using the CD/download software. Those fees are easier to see and understand. And you can purchase the CD/download from other retailers like Amazon, Costco, Target, Walmart, Sam's, etc. etc. too.

Do you have a computer that meets the system requirements?

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

hikerguy62Author

@xmasbaby0

Thanks,

Andy

rgapple

Sorry support service is an understatement. All I get are robo answers that are not at all related to my simple question about one tax form

EbonyA

Please post your tax form question here so that we may assist you @rgapple .

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a66b65ba80be

I HAVE ALREADY PASID TURBOTAX TO FILE MY STATE AND FEDERAL TAXES, WHY ARE YOU GUYSW TRYING TO ASK FOR MORE MONEY

DoninGA

Employee

@a66b65ba80be wrote:

I HAVE ALREADY PASID TURBOTAX TO FILE MY STATE AND FEDERAL TAXES, WHY ARE YOU GUYSW TRYING TO ASK FOR MORE MONEY

What tax year are you referring to? Who is asking for a payment and for what?

James CPA

"Hey, Intuit" how about YOU answering the question!!!!!!! Is there a number I can call to talk to a human being??? I sure hope you guys have not gone to AI.

CAN WE TALK to A PERSON? that's a Yes or a NO!!!!!!!!!!!!!!!!!!

VictoriaD75

Yes. The agents responding the threads are live agents that can answer your questions. If you would like to speak to a person over the phone, see the link below for contact information.

TurboTax Support

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