Question

Is my financial information that was requested by a service representative secure ? [pii]

Forum|Forum|7 years ago
June 3, 2019
4 replies
0 views

In the process of updating my INTUIT account, a great deal of financial information was requested by an account representative while using Live Look. How can I be assured that the information requested was and continues to be confidential ? [name removed]

TurboTax Free Edition Online

Lisa995

Employee

I'm not personally familiar with LiveLook ....
Ive posted this issue to a place where other SuperUsers and TurboTax Moderators will see it quicker...its smart of you to double check before giving out personal information...

♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪

D

djlyonarchitectsAuthor

Live Look was the program that the Intuit representative requested to use to see what I was seeing on my monitor in an attempt to resolve the problem. Her access code was displayed in the lower right hand corner. It is similar to Team Viewer that we use with our IT vendor. I can provide more information is needed. djl

J

JackRafter

Employee

Data requested will be used to verify users and help resolve the situation. It will not be shared with any third party companies or anyone else.

O

Opus 17

Employee

Assuming that you are connected to a Turbotax representative (obtained the phone number from the web site and got a call back, and did not google some random scammer posing as tech support) then your information shared via Live Look is protected by the same privacy policy and guarantees as the rest of your tax return information.