Skip to main content
April 27, 2020
Question

Is the credit card payment not working for anyone else?

  • April 27, 2020
  • 2 replies
  • 0 views
No text available

2 replies

GiseleD
April 27, 2020

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
April 11, 2022

I am not using an online version but having he same issue. It won't take my payment. 

April 11, 2022

If you are using the Download/Desktop version, you might try to manually update your software.  

 

To manually update for Windows, please see the Help Article here.  For Mac, please see this Help Article.  

 

@Dsvalencia

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
April 11, 2022

yes I had same issue, so to circumnavigate this, just sign in as a guest. Hope this helps!