Question

Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

Forum|Forum|2 years ago
February 22, 2024
1 reply
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I am unable to e-file this year. I have e-filed every year in the past, and nothing has changed about my situation. Why must I file by mail this year?

I have lived abroad for several years, and I have always been able to file electronically via TurboTax. I qualify for the Foreign earned income exclusion from Form 2555. The software went through the same process, and I owe $0 in taxes. This is the same situation as the past several years, and I was able to e-file easily.

Has the IRS changed the rules for electronically filing? Did Turbotax make a mistake?

TurboTax Deluxe Online

To clarify, have you received a message telling you why you can't efile?

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Yes, I did receive a message that said, "unfortunately you can't e-file" and took me directly to the print and submit by mail page.

You should be able to e-file with this form.

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

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