Question

Is there a way to cancel turbotax upgrade and continue with previous option?

Forum|Forum|5 years ago
February 28, 2021
1 reply
0 views

I want to cancel the turbo tax premier live upgrade option and continue with previous selection. How do I cancel ?

TurboTax Live Premier Online

Employee

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

K

Kwanesum

I do not want to clear my taxes and start over in order to cancel the upgrade to premium! I had a very specific question and upgraded to get live chat and an answer. The question was specific to nonprofits. I wanted to clarify that if I forgave principle on a loan I made to a nonprofit is that considered a gift and therefore deductible. The answer provided through chat was not specific to nonprofits and therefore not sufficient as an answer. I contacted the CPA for the non profit and his answer was specific to nonprofits and was that loan forgiveness is deductible. I can send you pdfs of both replies.

Since that was the only reason I upgraded to premium I would like to not pay the extra $80 for premium. As above the only way your Q&A provided was to cancel my tax form and start over. Obviously I don't want to do that. Other than this one issue my experience with TurboTax has been great. I hope you can resolve this issue for me.

thank you.

T

TerukoL

Employee

You can view a breakdown of your TurboTax charges by signing in to your online return. Once you have signed in and selected to continue your return, select Tools from the My Account drop-down list in the upper right corner. In the pop-up window, select My Fees to get a breakdown of your TurboTax charges.

You can remove any add-ons before you pay by selecting:

• Remove upgrade to Deluxe, Premier, or Home & Business

• Remove MAX

• Remove Refund Processing Service

• Remove TurboTax State

• Remove TurboTax Premium Service

• Remove TurboTax Federal Free Edition PLUS

Click this link to learn how to remove Premium Fees.

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