Question

Is there a way to fix the "Start State" loop?

Forum|Forum|6 years ago
January 31, 2020
5 replies
0 views

I downloaded the Home & Business 2019 edition of TurboTax. I started a return and when I get to state (IL), it wants to:

Check for Updates,
Download Updates (If Any),
Mentions that everything is Up To Date,
and go back to "Start State"

When I press "start" next to my state, it continues to do the same loop over. Is there a way to fix that problem? I don't want to regret paying for the Home & Business and have issues filing a state return. I did check the form availability and it shows that IL is all good to go.

TurboTax Online

V

VinuthaM

Employee

Thank you for using Turbotax. We are sorry you are facing this issue.May i know which platform of turbotax you are using Windows /Machintosh . Can you please try to update your Turbotax and if still issue persists please reply on this thread.

L

laserbeam5

I am using windows turbo tax deluxe and have the same looping problem with my Alabama state return.

S

santaxlady

I am having the same problem with Ohio using the Deluxe program.

M

Maestro_Mike

I'm experiencing the same problem (windows 10, TT Home and Business). Called support last night and saying the result was a **bleep** show- is being kind to **bleep** shows and legitimizing our current state of governmental affairs, both sides.

The way to fix this problem should NOT be - install it on another computer, cross your fingers.

E

edmundung

I have the same problem with Premier and installing the California program. I spoke to three Turbotax support people and tried everything! I followed the postings on this site which said to install on a different computer. I installed it on a desktop and it worked!

D

DcBrucelee

Thanks. I will give it a try. But this is the first time that I am having this issue. Never ever in the past 10 years.

E

edmundung

Considering the number of postings with the same issue, it seems to be a problem with 2019. I installed 2018 on the same computer and there were no problems. This is the first year I've had this issue.

S

StillPissed

I'm using TurboTax Home and Business CD version with Windows and have the same problem with Utah. My software is up to date.

Edit: it would be nice if I had another computer..

AkinaLO

Please contact support for assistance with your loop issue.

What is the TurboTax phone number? - Community

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

B

beisnerwa

I'm having the same issue with the "Start State" loop. Please tell me Intuit has a better fix than "redownload". I done that a few times already because the 2021 Turbo Tax seems to really suck. I've never had problems w/ TT until this year. I guess I'll start looking at different software.