Is there anyway to actually talk to customer service. nothing is working and they never sent my refund from 2018 and the number just hangs up. live chat doesn't work.

When did you efile? Was your return Accepted? When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. And when you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?

You can check your Federal refund status at Where's My Refund.
https://www.irs.gov/refunds

Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.