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February 1, 2020
Question

Is there something wrong with the website? It processed my payment for filing my return,but just stays stuck with the circle turning after I clicked file. (for an hour)

  • February 1, 2020
  • 1 reply
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1 reply

Employee
February 1, 2020

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

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