Question

Is TurboTax going to fix the software? This is NOT A USER ISSUE. The online version of Turbotax along with the APP on the phone are both not working properly.

Forum|Forum|2 years ago
March 14, 2024
1 reply
0 views

When logging in, it starts all over, even though a program has already been chosen. It won't let me add income. It won't let me do state taxes. FIX THE PROGRAM!

TurboTax Online

DoninGA

Employee

That sounds like a web browser issue since the online editions are all working correctly and have been for several months.

Clear cache and cookies on your web browser

See this TurboTax FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US?uid=ltro9mex

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US?uid=ltroaj95

If that does not resolve the problem then change your web browser to one of these you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

M

mburns2Author

I have done all that. ONCE AGAIN, it does not work in Google Chrome, Microsoft Edge, Firefox, or even in the APP on the phone. I have wasted time clearing cache and cookies only to have to log into everything again. It is a TURBOTAX issue. I have now given up on it and will be using a different software. This has been a hellish experience. I would love to know why technical support does not exist, but at this point I don't care anymore.