Question

Issues logging in

Forum|Forum|6 years ago
April 15, 2020
19 replies
0 views

Is their turbo card site down? I can't log in at all to check my balance. It's also telling me my info doesn't match an account, which is the same info I use to log in here. Can anyone help me out? Also I can't get the customer support line to work either.

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Mia_B25

I’m having the same exact issue with logging in to the website. It won’t come up. And I also have the app and it says it’s been having issues connecting so I think something is going wrong on their end not ours. I’ve been trying for the past 30 min and nothing...

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Logankb20Author

Ah, well at least I know I'm not alone. I was thinking I was having problems on my end the way it was acting. Thank you!

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Denaize22

I’m having the same problem.

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Leegill81

I tried both with no luck either

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Saintjon16

Having the same issue. Nothing works online,calls or app. I even had my sister call from her phone and no dial tone. Turbo tax help your customers figure this out!!!!

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Brittdem10

I'm having the same issue I'm hoping it gets resolved soon!!

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kristikoncaba

Having the same problem!! Very frustrating 😞

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Thornberger54

Can't access mobile app or phone number isn't working to check my balance since yesteday

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GabiU

Community Manager

Hey ya'll. This just in.

TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again.

I hope this helps, I know this isn't an ideal situation at the moment but hang in there!

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"

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Stephenjpete

Why did it take multiple hours to respond to any of this... this is one of the worst **bleep** shows I have ever seen. You have left your customers in the dark for HOURS, after ALREADY **bleep**ing us.

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Redneck1993

I am having the same problem it's making me mad

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dagrossa5

yup. same as everyone else. nothing is working.

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Mzplunkett

SAME FOR ME AND MY STIMULUS CHECK IS ON A CARD THAT I DON'T HAVE.. THEY TOLD ME IN A EMAIL NO NEED TO WORRY. WHY SHOULDN'T I BE WORRIED, CAN'T SPEAK TO ANYONE OR ORDER A NEW CARD. SMH I'M WORKING PART TIME UNTIL THIS MADNESS IS OVER THAT $$$WOULD HELP A LOT.

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Pforshee

Me too & its been weeks. I just dont understand why they haven't fixed the issue

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Jengotsaved

I am having the same issues. It is saying that my info is not available at this time. I think it might be because I have 2 turbo cards or accounts and I can't even talk to anyone regarding my stimulus checks and I really really need it now. But I know GOD will make a way. I have no food in my house and I have no income because of this covid-19. I lost my job. I am raising my grandson too. So I can imagine I am not alone out here needing help. So I will be praying for everyone facing situations similar to mine and also things that's going on because of the lack of money. GOD bless each and everyone.