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May 19, 2020
Question

It keeps looping me back to a form that says needs fixing but wont let me fix it i trued filing by mail but nothing happems and it brings be back again and again and again

  • May 19, 2020
  • 1 reply
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1 reply

GiseleD
May 20, 2020

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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