Question

It keeps saying it don't match our records?

Forum|Forum|1 year ago
January 24, 2025
1 reply
0 views

When I do return status info it doesn't tell me the status It just says information I typed in is not matching their record but it's should be because I put the same answers for both

X

xmasbaby0

Employee

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**