Question

It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Forum|Forum|4 years ago
January 22, 2022
3 replies
0 views

It says something's changed in your return please go back and select your refund method again. I go back and select it and it does the same thing. I saw where someone said in another post to go clear cache and cookies from chrome I done that too. I've even cleared and reset my return and completely started over twice. Any suggestions??

TurboTax Live Self Employed

C

Chewat116

I’m getting the same error been trying since yesterday, no luck.

Critter-3

Return to the REVIEW tab ... is there a form that is still not ready ?

Are you using the ONLINE or the Downloaded/CD version ?

Critter-3

@tashakillen5

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

K

KC67

Mine is doing the same thing since yesterday. At first it said I qualified for the Advance, gave me a prequalified amount, had me esign all the documents, but when I got to the end it refreshed and gave me that message and now says I don't qualify for the advance. I'm so confused.

I also tried clearing my cache and cookies several times, same thing.

Critter-3

Please contact support via phone for assistance with this situation ... contact details can be found here

K

KC67

Is support going to be able to fix the problem? From what I seen there are several people having this issue and support has given many different answers

C

Chewat116

So I found something online that says efile date starts January 24, so maybe that’s why but I’m not sure. I’ll try again on Monday and if not have to try a different company.