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H
harris21407
January 25, 2021
Question

It keeps telling me undefined and logs me out. How do I finish my taxes?

  • January 25, 2021
  • 1 reply
  • 0 views
No text available

1 reply

M
MichelleLO
January 25, 2021

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQ's to assist with this:
    • How to clear your cache 
    • How do I delete cookies?
If you continue to have issues please see the link below to contact one of our TurboTax representatives: What is the TurboTax phone number?

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