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April 6, 2022
Question

It's charging me for an upgraded plan that I don't need. How do I take it off and go back to the $59 plan?

  • April 6, 2022
  • 2 replies
  • 0 views
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2 replies

April 6, 2022

Send email to Intuit and they will take care of it.

April 6, 2022

Great! Thanks Doug - what is that email address? I sure did not find it with a google search .

April 6, 2022

If you want to "downgrade" in TurboTax Online, you will have to Clear and Start Over. Each version of TurboTax is designed to handle different tax situations and their associated forms. While you're welcome to downgrade, you may miss some features.

 

In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

  1. If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.
  2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
  3. Answer Yes in the pop-up to confirm.

 

@sandra-dee

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