Question

It's within biz hours, why am I getting no human help?

Forum|Forum|1 year ago
October 19, 2024
1 reply
0 views

trying to get a callback or livechat, options grayed out telling me it's outside of biz hours but it's not. its 5:48 pacific. Phone lines close at 7 at chat at 9. Annoying

TurboTax Live Deluxe Online

T

taxlady28

Efiling is closed for the season and most agents will not be working again until January. That is why the help is grayed out. The only way to file now is with desktop version on a MAC or PC and there is no phone support for that.

K

kimgain-gmail-coAuthor

Thanks but I don't need to file. I have questions about an email I received from Intuit today (regarding the refund they said I received but didn't). The website itself is giving those times as the current hours.

T

taxlady28

Most agents do not work again until January so there will be little of no phone support available at this time of the year. Sounds like the website needs to be updated. But there is probably a skeleton crew so I would suggest trying again on Monday earlier in the day.