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J
jacobethridge
April 12, 2025
Question

it says something unexpected happened and cant connect to my bank why is that happening?

  • April 12, 2025
  • 1 reply
  • 0 views
No text available

    1 reply

    T
    TomK2023
    April 12, 2025

    Try closing TurboTax, and then clear your cache and cookies.

     

    A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

     

    Here are the official instructions for the most popular browsers:

    Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

     

    TurboTax FAQ: How to clear your cache 

    TurboTax FAQ: How do I delete cookies?

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