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January 18, 2024
Question

It will not let me clear and start offer in order to access the free version

  • January 18, 2024
  • 1 reply
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1 reply

DoninGA
Employee
January 18, 2024

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2023 online tax return. Click on Clear & Start Over.