Skip to main content
March 27, 2021
Question

It won"t let me continue after I have entered the 1099-r info

  • March 27, 2021
  • 1 reply
  • 0 views
After I provide the 1099-r  providers info, the program won't let mecontinue.  How do I continue

1 reply

March 28, 2021

Delete the 1099R and enter it manually.  After you have logged in and are in your return in TurboTax Online:

 

  • Go to Search at the top of the screen.
  • Enter Form 1099-R in the search box. 
  • You will see a Jump To function that will take you to the 1099-R input screens. 
  • Delete the 1099R in question by clicking on the trash can next to the form
  • Then add a new 1099R and manually enter your 1099R.

At the financial services screens, click "Change how I enter my form" then "Type it myself"

 

You should also try clearing your cache and cookies.  Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.  On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.  Each browser has a slightly different method for deleting cookies. Choose the browser you're using: