Please clarify what is happening. In general, for directions, see: How do I e-file my personal (individual) tax return? Other Troubleshooting Ideas: It may be due to what is being entered for the 2019 Adjusted Gross Income or for the Self-select PIN. How do I find last year’s AGI? What if I entered the correct AGI and I’m still getting an e-file reject? You may want to try entering 0 for AGI if you are entering the correct adjusted gross income and it is not going through. TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records The self-select PIN can be re-used. This is not the same as the IP PIN issued annually by the IRS to taxpayers that have experienced identity theft. What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select PIN this year?