Solved
Am using a Dell desktop with Windows 11. Any suggestions?
One of Turbotax's technicians showed be how to completely delete Turbotax from my computer (https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US) and then had me reinstall from my CD. That didn't work, however, by deleting Turbotax and then downloading from Intuit, that did the trick.
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