Lack of support at Turbo Tax

Forum|Forum|8 years ago
April 9, 2018
4 replies
0 views

I have called turbo tax with my support number for 4 times today.

The first time they called me back the phone line had a poor connection and the support member hung up.

I called again waiting another hour for support.

The support member called and a recording came on that said we will only call once. I am stating I am on the phone. Again they hang up.

I called again now waiting over another hour for a call back. The support staff calls back and after asking my question said she can not answer my question but will escalate my question to another support member. She states she will not disconnect me. Then a recording comes on that I will receive a call in 1 hour and 33 minutes.

It is now 2 hours and no phone call.

I call back again and am told I will have to wait for 1 hour and 42 minutes. Very disappointing support!!

J

JSMCOL

Employee

OK, so rather than complain about it, ask your question here and maybe someone can give you a good answer... Just a thought.

T

taylor1277

Employee

An answer to your thought I have asked twice already with help. I payed for help from Turbotax and they wanted me to pay again. Will I be using TurboTax next year, No I will not use them next year.

AshleighP

Employee

@taylor1277 I'm looking up your order and I don't see any fees for the additional services we offer regarding paid assistance. If I'm missing something, please private message me your order number and I will look it up.

T

taylor1277

Employee

Well, I am trying to get an answer online under the community, does anyone from Turbotax look at questions people are asking, and answer them. look at all the questions with no answers, there just isn't a few.

AshleighP

Employee

@JR11_2 What's the problem you're trying to contact us about?

@taylor1277 It looks like PaulaM replied to your other post, so I think you should be all set! If you have further questions, please add them on to your other thread. Thanks!