Question

Last years AGi?

Forum|Forum|6 years ago
June 6, 2019
4 replies
0 views

I am using the same account as last year, but last years information is not appearing. Please advise!

TurboTax Free Edition Online

Employee

Many people have multiple accounts without realizing it. Did you use Online TurboTax in 2015, but don't find any evidence at all of a 2015 return in your 2015 Tax Timeline? If that's your issue, we can tell you how to look for multiple accounts.

Or do you see evidence of the 2015 return in the Tax Timeline, but it was prepared in Free Edition and access is locked?

A

ahhirstAuthor

Thanks for the answer. Im using online turbo tax but cant find any evidence at all of a 2015 return on my tax timeline. I even checked my old emails for last year which is connected to the same email for this year, and saw all the old emails from turbo tax saying " your claim has been filed" etc etc.

J

JakailaLO

Please review this link thoroughly for more information: https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

M

mesquitebean

Employee

Everything you reported above implies you have multiple accounts without realizing it. The emails you have don't exclude multiple accounts, since up to 5 accounts can use the same email address for notification purposes.

One other possibility: if you used the desktop version (CD/download) for your 2015 return, then it won't be in an online Tax Timeline.

*********************************

Here's how to troubleshoot multiple accounts:

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Once you find the 2015 return, if it was prepared in Free Edition, the access will probably be locked until you pay for a 2016 product. We can tell you how to do that.

However, even if locked, there might be a link in the 2015 Tax Timeline under "Some things you can do" that says "View adjusted gross income (AGI)"

Or you can download a free 2015 tax return transcript at this IRS website. If you don't qualify for the transcript download, you can order one there to come by postal mail in 5-10 calendar days.

http://www.irs.gov/Individuals/Get-Transcript

J

jtart1

This program keeps telling me my browser needs an update. I have downloaded Microsoft Edge 10 times. It still gives me the same screen. I have been using TurboTax for years. NEVER AGAIN! Just let me know what my AGI was last year, that is all I am asking. I paid for well your service, and I expect nothing less. Is information from MY return too much to ask? I'll bet I am NOT the only one this has happened to.